1. What is Karnox’s Warranty Policy?
All Karnox gaming chairs come with a 2 years manufacturer warranty which ensures your chair is built correctly and a lifetime warranty on the internal frame for longevity of use. We warrant the following:
●The Product bought from us matches the description we presented.
●The workmanship and build of the chair, shall be free from defects.
●The quality of the product including materials used will be reasonably satisfactory to meet normal intended use.
●Lifetime warranty to cover the inner frame construction.
2. How can I return my order?
Our refund policy only lasts 30 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We also cover the following:
●Missing materials from the Products at the time of delivery;
●Defects in the manufacturing of materials used for the Products at the time of delivery;
●Failure of the Products to correspond with the description in the applicable contract of sale at the time of delivery;
●Major defects in the functionality.
To complete your return, you must also email us at email@example.com with the proof of purchase within 14 days.
There are certain situations where refunds can not be granted:
●Any item not in its original condition, is damaged or missing parts for reasons not due to our error;
3. What do I do if I face an issue with my purchase?
Please contact firstname.lastname@example.org with your order number and issues you have, our support team will do their best to assist you.
4. How do I extend my warranty?
You can purchase the Extended Warranty Program on the website.