1. What is Karnox’s Warranty Policy?
All Karnox gaming chairs come with a 2 years manufacturer warranty which ensures your chair is built correctly and a lifetime warranty on the internal frame for the longevity of use.
We warrant the following:
●The Product bought from us matches the description we presented.
●The workmanship and build of the chair shall be free from defects.
●The quality of the product including materials used will be reasonably satisfactory to meet the normal intended use.
●Lifetime warranty to cover the inner frame construction
2. How can I return my order?
Our refund policy only lasts 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We also cover the following:
●Missing materials from the Products at the time of delivery;
●Defects in the manufacturing of materials used for the Products at the time of delivery;
●Failure of the Products to correspond with the description in the applicable contract of sale at the time of delivery;
●Major defects in the functionality.
10804 El Arco Drive
Whittier, CA 90603
For other countries, please contact after-sales service.
To complete your return, you must also email us at [email protected] with the proof of purchase within 14 days. There are certain situations where refunds can not be granted: ●Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
3. What should I do if I face an issue with my purchase?
Please contact [email protected] with your order number and issues you have, our support team will do their best to assist you.
4. How do I extend my warranty?
Karnox can not extend chairs' warranty. We engineer our chairs for years of daily use, any after-sale issues please contact with us.
5. When will the customer get the refund?
After receiving the reasonable refund request from buyers, Karnox will refund the buyers within 48 hours of working days.
6. Return policy:
IN USA,Karnox will provide the return label, and buyers can contact the logistics to pick up the package according to the return label without paying the return postage.
Other Countries can't provide.