Warranty, Return & Refunds

  • 1. What is Karnox’s Warranty Policy?
    All Karnox gaming chairs come with a 2 years manufacturer warranty which ensures your chair is built correctly and a lifetime warranty on the internal frame for longevity of use. We warrant the following:
    
    The Product bought from us matches the description we presented.
    The workmanship and build of the chair, shall be free from defects.
    The quality of the product including materials used will be reasonably satisfactory to meet normal intended use.
    Lifetime warranty to cover the inner frame construction.
  • 2. How can I return my order?
    Our refund policy only lasts 30 days.
    
    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We also cover the following:
    Missing materials from the Products at the time of delivery;
    Defects in the manufacturing of materials used for the Products at the time of delivery;
    Failure of the Products to correspond with the description in the applicable contract of sale at the time of delivery;
    Major defects in the functionality.
    
    To complete your return, you must also email us at sales@karnox.com with the proof of purchase within 14 days.
    
    There are certain situations where refunds can not be granted:
    Any item not in its original condition, is damaged or missing parts for reasons not due to our error;
    
    
  • 3. What do I do if I face an issue with my purchase?
    Please contact contact@karnox.com with your order number and issues you have, our support team will do their best to assist you.
  • 4. How do I extend my warranty?
    You can purchase the Extended Warranty Program on the website.